Sorry to hear about the problems with your connection. I've just taken a look at your Superhub and I've noticed an open SNR (signal to noise ratio) fault in your area. It's been on-going for a little while, but should be resolved on the 13th Jan.
Sincere apologies for this, could you please post back on or after the 13th and let us know how you're getting on.
Speak with you again soon.
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