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INFP
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7:50am NE32 area, 2.59Mbps down on 150Mbps connection

I previously complained on these forums due to bad speeds during peak hours (specifically between 8pm and 11pm). That is still bad and at times unusable but also a seperate issue.

My connection this morning is now also unusable. Whats the deal? I assume 8am on a Thursday morning is not peak time.Seriously?Seriously?

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Superuser
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Re: 7:50am NE32 area, 2.59Mbps down on 150Mbps connection

You are correct 8am on a weekday is not peak time.  Are you testing with a wired or wireless connection?

If you go to http://192.168.0.1/ (or http://192.168.100.1/ if you are in modem mode) to get the VM hub GUI. Don't login but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screenshots if that is easier. Be careful to edit out or obscure any reference to your WAN IP in the log to protect your privacy.

The community can have a look for you and see if anything in the figures looks wrong and advise accordingly. Or you can wait for the VM staff to pick up this thread (can take 7-10 days) and run checks on your line.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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csherato
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Re: 7:50am NE32 area, 2.59Mbps down on 150Mbps connection

Think yourself lucky. I'm in NE32 and haven't had a connection for 36 hours. (Feels like a year)
There's obviously something wrong and if traffic redirection is possible I suspect your exchange has a higher load than normal.

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Re: 7:50am NE32 area, 2.59Mbps down on 150Mbps connection

Thanks for the reply Scott,

Here is what you asked for:

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)291000000243000000251000000259000000267000000275000000283000000299000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID82345679
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)5.416.746.646.336.096.135.855.06
RxMER (dB)37.6437.9437.9437.3638.2638.2637.9437.36
Pre RS Errors113017791591488279308299856
Post RS Errors293291307311279307299856

 

Upstream   US-1 US-2 US-3 US-4

Channel Type2.0N/AN/A2.0
Channel ID57N/AN/A59
Frequency (Hz)37600000N/AN/A24400000
Ranging StatusSuccessN/AN/ASuccess
Modulation64QAMN/AN/A64QAM
Symbol Rate (Sym/sec)5120000N/AN/A5120000
Mini-Slot Size4N/AN/A4
Power Level (dBmV)32.25N/AN/A31.75
T1 Timeouts1111
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000

 

Network Log
First TimeLast TimePriorityError NumberDescription
09/12/2016 08:20:59 GMT09/12/2016 08:20:59 GMTError (4)68010302DHCP WAN IP - 
09/12/2016 08:20:20 GMT09/12/2016 08:20:20 GMTError (4)68000407TOD established
09/12/2016 08:20:09 GMT09/12/2016 08:20:09 GMTNotice (6)84000510Downstream Locked Successfully
09/12/2016 08:18:55 GMT09/12/2016 08:18:55 GMTError (4)67070100DBC-ACK not received
09/12/2016 08:17:53 GMT09/12/2016 08:17:53 GMTError (4)67070100DBC-ACK not received
09/12/2016 08:16:49 GMT09/12/2016 08:16:49 GMTError (4)67070100DBC-ACK not received
09/12/2016 08:15:47 GMT09/12/2016 08:15:47 GMTError (4)67070100DBC-ACK not received
09/12/2016 08:14:43 GMT09/12/2016 08:14:43 GMTError (4)67070100DBC-ACK not received
09/12/2016 08:13:40 GMT09/12/2016 08:13:40 GMTError (4)67070100DBC-ACK not received
09/12/2016 08:12:38 GMT09/12/2016 08:12:38 GMTError (4)68010302DHCP WAN IP - 
09/12/2016 08:12:38 GMT09/12/2016 08:12:38 GMTError (4)67070100DBC-ACK not received
09/12/2016 08:11:59 GMT09/12/2016 08:11:59 GMTError (4)68000407TOD established
09/12/2016 08:11:47 GMT09/12/2016 08:11:47 GMTNotice (6)84000510Downstream Locked Successfully
09/12/2016 08:11:09 GMT09/12/2016 08:11:09 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
09/12/2016 08:10:09 GMT09/12/2016 08:10:09 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
09/12/2016 08:09:09 GMT09/12/2016 08:09:09 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
09/12/2016 08:08:09 GMT09/12/2016 08:08:09 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
09/12/2016 08:07:09 GMT09/12/2016 08:07:09 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
09/12/2016 08:06:09 GMT09/12/2016 08:06:09 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
09/12/2016 08:05:09 GMT09/12/2016 08:05:09 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
 

 

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Superuser
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Re: 7:50am NE32 area, 2.59Mbps down on 150Mbps connection

The power level are within the recommended range, although the upstream figures are close to the bottom of that range.  The errors in the log are not normal and whatever is causing them could be the reason for the slow off peak speeds.

This will probably need an engineer visit to investigate the cause of the errors in the log. You can call VM and try to book a visit or wait for the VM staff to get to this thread and they can help you book a visit.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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INFP
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Re: 7:50am NE32 area, 2.59Mbps down on 150Mbps connection

Saturday 8pmSaturday 8pm

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Forum Team (Retired) Adam_L
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Re: 7:50am NE32 area, 2.59Mbps down on 150Mbps connection

Hi INFP, 

Thanks for posting! I am sorry to learn of your issues with slow broadband speeds. I apologise for any troubles incurred.

I have tested things from here and I can see that your area cables SNR (Signal to Noise Ratio) levels are too low, our engineers are working to resolve this for you to the best of their ability, the reference number for this is F004931897 and is currently set for review around 16/12/16. Should you require any further updates on this issues then post back here and we'll gladly take a look at things from here for you.

Take care, 

Thanks,

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


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Re: 7:50am NE32 area, 2.59Mbps down on 150Mbps connection

Monday 8:30pmMonday 8:30pm

Thank you for your reply Adam. 

The review date is great, although I suspect that might move to a later date, probably in the new year. 

So now that you have dealt with the issue of how long I can expect to be without an internet connection, I would be interested to know what you intend to do about the days between last friday and the 16th dec? I will be without a usable connection for a week (minimum).

PS: This has been posted using a tethering connection on my mobile phone.

 

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