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vjkld
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50mb to 100mb

I have 50mb broadband which i took out last November on 12 month contract. Was on 100mb before. I have seen the minimum speed is now 100mb. How do i get it? Do i just contact or is there a catch like a new contract. I've been with Cable since 2005.
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Re: 50mb to 100mb

Morning vjkld,

 

Thanks for taking the time to posting on the community.

 

I appreciate your query in regards to upgrading your broadband speeds.

 

I can see on your account you have called through to us to discuss this further.

 

If there is anything that you would like me to check or you are experiencing issues with the connection, by all means let me know.

Regards

Sam


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chialberto
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Re: 50mb to 100mb

Hi Sam,

So, the answer for existing customers that wants to the upgrade from 50 to 100 is that they need to call the customer service?

Cheers,

Alberto

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Re: 50mb to 100mb

Morning vjkld,

 

Thanks for taking the time to posting on the community.

 

I appreciate your query in regards to upgrading your broadband speeds.

 

I can see on your account you have called through to us to discuss this further.

 

If there is anything that you would like me to check or you are experiencing issues with the connection, by all means let me know.

Regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


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chialberto
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Re: 50mb to 100mb

Hi Sam,

So, the answer for existing customers that wants to the upgrade from 50 to 100 is that they need to call the customer service?

Cheers,

Alberto

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Dave_cq
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Re: 50mb to 100mb


chialberto wrote:

Hi Sam,

So, the answer for existing customers that wants to the upgrade from 50 to 100 is that they need to call the customer service?

Cheers,

Alberto


And I presume that locks you into another 12 or 18 month contract?

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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vjkld
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Re: 50mb to 100mb

I contacted customer support and have upgraded the speed to 100mb no new contract excellent service. I would like a super hub 3 and 300mb but getting over 30mb more than others top speed.
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