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cft
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50mb but not getting 1mb. time for a change i think. ws4 area.

Been a ongoing issue this. But paying for a 50mb connection but most evenings at times when we all like to use the internet. Or the only time i really get to use it the connection speed is terrible. Paying over £100 per month for my package i also suffer with a lagging tivo box. Bit of a shame as for years ive had very good service. My upload is actually better than my download speed. lol.

I took the reading via a wireless connection which i use the most. but there is no difference on my wired lan.  Time to check my options i think.

speed2.jpg

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deano2012
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Re: 50mb but not getting 1mb. time for a change i think. ws4 area.

I know the feeling too mines been like this since we got just super fibre 50 only installed in March 2016 I will be leaving soon and going back to sky
I am in an OVERSUBSCRIBED VIRGIN MEDIA AREA - Contention reference F003570038, ongoing since March 2016
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cft
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Re: 50mb but not getting 1mb. time for a change i think. ws4 area.

Same again this evening. Just struggling to break the 1mb barrier on a 50mb connection.

I know there is on going issue but the problem is when your paying over £100 for your complete package you expect decent service. 

Having been a long time standing customer i may have to subscribe elsewhere in the meantime while problems are sorted. 

Doing my bloody head in. As i am a average human i work through the day hence i cant enjoy a nice fast unclogged network to watch jeremy kyle on catch up. But evening when i have chance to catch up on things i find my connection is dire . End up using my phone which is quicker without 4g! And still paying top whack! 

Will attempt a call to customer support when i have five minutes.

 

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deano2012
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Re: 50mb but not getting 1mb. time for a change i think. ws4 area.

I know the feeling too mines been like this since we got just super fibre 50 only installed in March 2016 I will be leaving soon and going back to sky
I am in an OVERSUBSCRIBED VIRGIN MEDIA AREA - Contention reference F003570038, ongoing since March 2016
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cft
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Re: 50mb but not getting 1mb. time for a change i think. ws4 area.

i may well be looking towards sky . just having a look at the options.

Again this evening i am just about getting 1mb. cant download a webpage ect. terrible...... 

 

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GeneralMatrix
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Re: 50mb but not getting 1mb. time for a change i think. ws4 area.

I have posted on this forum re this fault ticket that's been outstanding since December 2014! Last month I left VMs fibre BB and went to Sky Fibre 38mb. As someone who lives in Ws4 I was concerned Sky's BB wouldn't be up to much. I can confirm that I get 37.5,mb down and 9.5mb up even at peak times. My ping is around 13ms. It would appear I could upgrade to their 76mb service as the 38mb service is hitting the celling! As a fellow Ws4'er don't be afraid of leaving VM and getting sky fibre, it's much more stable.

Check out my Ookla Speedtest result. What's your speed? http://www.speedtest.net/my-result/a/2346987770
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