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ma
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50Mbps to 70 Mbps

Hi,

This was promised to me in July 2015, the message is still in "My Virgin Media" area, with the following text:

"Hold on tight. Your speed boost is on the way…

Your speed upgrade will be ready to take your connection from up to 50Mbps to up to 70Mbps. It's all thanks to DOCSIS® - the magic in our cables. Look out for it between July 2015 and July 2015

Discover more with broadband"

I have still not received the upgrade.  Can someone please activate this upgrade for me please?

Thanks in advance,

ma

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Superuser
Superuser
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Re: 50Mbps to 70 Mbps

Ring them up and if it's available they will be able to sort it straight away.

The july2015 data is just an error, as the upgrades were not started to be rolled out till October 2015
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Forum Team
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Re: 50Mbps to 70 Mbps

Hello ma,

Thanks for posting Smiley Happy

Sorry to hear about your delayed speed boost! This is certainly something I can help with. I'll just confirm your address and then apply the upgrade. Please check your inbox (purple envelope, top right) for my message.

Speak soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Forum Team
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Re: 50Mbps to 70 Mbps

Hey ma,

 

Hope you're well Smiley Happy

 

It's been a few days since we last spoke so I just wanted to pop in and see how you're getting on.

 

If you still need my help, please just ask.

 

Take care,

 

 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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