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Lightning
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Message 41 of 79
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Re: HRe: +5 year customer

And of course! The issue is back! http://www.speedtest.net/my-result/6000670572

 

 

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Lightning
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Message 42 of 79
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Re: +5 year customer

Unacceptable. Yesterday the broadband was down for 5 hours - VM were aware of this issue in "Area 21"; I spoke with them on the phone.

Today the Internet has been super slow - I'm literally getting 10% of the speed that I should be getting, it's ridiculous.

http://www.speedtest.net/my-result/6020252073

 

You are still yet to address this issue, no one has done anything about this yet. Normally someone reaches out and provides updates/information.

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Lightning
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Message 43 of 79
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Re: +5 year customer

This is great, I'm not even getting 6Mb/s right now! http://www.speedtest.net/my-result/6028276262

 

And THIS is what I had 17 hours ago or so: http://www.speedtest.net/my-result/6026403020

 

Can you stop cucking my broadband so much? This is honestly stupid and you can't expect me to stay with you for much longer.

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Lightning
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Message 44 of 79
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Re: +5 year customer

Amazing I just lost ~60gbp in a tournament/match because I lost connection. When I called VM somehow magically they were able to fix it. This is so stupid, how can you resolve an issue by "boosting the line"? I booked in the technician as well and apparently they'll provide me with a credit but it's honestly so irritating. How can these issues keep happening all the time!? I've had your services for over 7 years now, I'm literally paying above 45gbp every single month for broadband and I am the only person in the household who uses the internet. This is plain stupid. The only issue with my moaning/complaining is that there are no better alternatives - VM is currently the best despite these ongoing issues.

Lastly - why do these forums even exist? Do moderators not get paid at all or what? I used to get some PMs from mods who would look into those issues/provide a credit yet these days no one responds or says anything. Is VM becoming yet another one of those greedy corporate companies who no longer care about their customers and they only see the $ signs? 

I've literally spent thousands of pounds on you VM yet I get such service. Despicable. 

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chutwutt
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Message 45 of 79
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Re: +5 year customer

dude, in not taking the P. but forum not the way to deal with this issue...

 

take it to their complaints.......direct

 

 

btw did u loose..some game>?

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Superuser
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Message 46 of 79
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Re: +5 year customer

the forum team are dealing with a bit of backlog current reply time is around 5+ days, since they answer oldest first, the "boosting the line" doesn't really exist just a fancy way of refresh the connection, similar to reboot of hub
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Forum Team
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Message 47 of 79
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Re: +5 year customer

Hi there Lightning, 

 

Really sorry to hear about the connection fault experienced. 

 

I'd like to look into this further for you but I'm unable to locate your account information at the moment. 

 

I've sent you a private message so that we can confirm some details. 

 

Hope to hear back from you soon, 

 

Nat_J


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Lightning
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Message 48 of 79
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Re: +5 year customer

Hey it's Friday night! Time to get cucked again! http://www.speedtest.net/my-result/6139692111

 

Oh and my bill remained the same - no credit was applied on it.

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Lightning
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Message 49 of 79
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Re: +5 year customer

Wanna hear a joke? Virgin media.

 

http://www.speedtest.net/my-result/6144901188

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Forum Team
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Message 50 of 79
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Re: +5 year customer

Thanks for getting back to me Lightning,

 

I've double checked everything from this end and it appears the only fault present at the moment would concern a high demand for our service in your area under the ticket reference F005145351, with a review set for 02/08/2017. You might find that your Virgin Broadband, Virgin TV or TiVo® interactive services are a bit slow at certain times of the day because of this.

 

Let me know if I can help with anything more,

 

Nat_J

 


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