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Ginnes
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3mb download and terrible connection

So...paying for 100mb and getting 3mb tonight. How long is this going to go on for? We stream tv in this house and after work i have to fight virgin for bandwidth enough to relax for 4 months now??
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Re: 3mb download and terrible connection

Hi Ginnes,

 

Thanks for posting!


Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004975001). Our technicians are working to get this resolved and have set a review date of 19th April 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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