Menu
Reply
  • 16
  • 0
  • 0
Nekomata
Joining in
115 Views
Message 1 of 2
Flag for a moderator

30mbps on the 200mbps package and the super hub 3...

Hello. We upgraded from a 'slower' package to the 200mbps, and the engineer installed it on the 8th of this month.

Thing is, it's much slower than it was on the slower package. On the slower package I was getting 160+mbps at all times, but on this I'm not even getting 30!

http://www.speedtest.net/my-result/5810664915

Help is appreciated.

Thanks.

0 Kudos
Reply
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
77 Views
Message 2 of 2
Flag for a moderator

Re: 30mbps on the 200mbps package and the super hub 3...

Hi Nekomata,

 

Thanks for taking the time to post on the community.

 

Sorry to read that you are having issues with your broadband speeds.

 

I've taken a look at your connection and there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003571613 and with a review date of 14th December.

 

As this will impact your connection during peak hours and I can see from your speed test result, that was completed outside these hours. Were you testing through a wired or wireless connection? If wireless can you try through wired please to see if the speeds differ?

 

Let us know how you get on

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply