we were supposed to be upgraded from 30mb to 70mb in 2015/2016 however this has still not happened. I recently saw the option to request the speed upgrade again and it was supposed to be sorted within 24 hours but nothing has changed. my router has been reset and is still on the 30mb profile. I was wondering if someone at VM can sort this out please,
I am guessing you don't mind waiting as you have already waited a long time for this speed upgrade, it takes about a week to get an answer here, but if you do want it now just give them a call on 150 or 0345 454 1111.