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supershaun
On our wavelength
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Message 1 of 17
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300mb upgrade

Hi ive just spoke to virgin and they are saying it will cost me from my £81 bill to £120 a month just to add the 300mb broadband as i will lose my £32 loyalty discount i dont think this is fair when new customers get it cheaper why is this i thort it was only extra £5 to add?

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voicon
Up to speed
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Message 2 of 17
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Re: 300mb upgrade

Agreed that is shocking, try the "I am thinking about leaving VM" option and see if the story changes.

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supershaun
On our wavelength
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Message 3 of 17
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Re: 300mb upgrade

will give it a try thanks

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supershaun
On our wavelength
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Message 4 of 17
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Re: 300mb upgrade

Well called to get told cant cancel and will still be 120 pound to upgrade 300mb what a JOKE.

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voicon
Up to speed
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Message 5 of 17
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Re: 300mb upgrade

So it appears if you want to upgrade your package you are no longer a LOYAL customer, that is beyond a joke.

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chutwutt
Superfast
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Message 6 of 17
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Re: 300mb upgrade

Listen.....same things get repeated in these forums....

retentions only

 

call speak to different people...I dont know how bundles work but I changed my broadband only from 200 to 300 and kept discount just signed 12 month contract.

 

easy as that.

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supershaun
On our wavelength
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Message 7 of 17
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Re: 300mb upgrade

How did u gt tht though and where u still in contract?
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chutwutt
Superfast
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Message 8 of 17
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Re: 300mb upgrade

not in contract ....I just paid the diff between what i was paying on vivid 200 to 300 but I had to push to keep discounts.

 

I work with consumer rights complaints so I do this for a living... they do not have to agree ..depends on individual account history etc.

 

try it..call em. whats your package /payment history etc?

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supershaun
On our wavelength
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Message 9 of 17
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Re: 300mb upgrade

Ive still got 6 month contract left paying £81 with £32 discount but thy saying will takr of discount and push up to £122 month.
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chutwutt
Superfast
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Message 10 of 17
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Re: 300mb upgrade

in contract is different story..plus you probably got tv..what EXACTLY is your package details

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