300Mb - Work carried out in area, power levels dropped quite low
16-11-201615:50 - edited 16-11-201615:57
There was work carried out in my area yesterday (15th) and I was cut off for a few hours (had a letter warning me about it). Since being reconnected my speed has been very unstable and struggling at times. Also my power levels have changed quite a bit which is most likely the cause of this issue.
My upstream power levels dropped from 37dBmV to 26.6 dBmV.
Nothing has changed on my end.
I would ideally like an engineer out to look at this as they must have changed something cabinet side during their maintenance to cause my issues.
Re: 300Mb - Work carried out in area, power levels dropped quite low
You are correct the upstream power levels are too low and you need an engineer visit to correct it.
You can call VM and try to book a visit or wait for the forum staff to pick up this thread and they can help you book a visit.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.