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Registered: ‎07-11-2013
Message 1 of 4 (152 Views)

300MB upgrade today. Slow as hell. If anything, they're getting worse. A20

Hi I could do with some help, I upgraded today. Not really out of choice. I was paying more than it costs for the 300mb so thought, why not?

Anyways, My speeds are terrible. I was getting 240mb equivalent with the sh2 ac on 200mb. Now I've got the sh3 and my speeds are at their lowest, 24mbps down and at best 160mbps. If I ping anything its taking anywhere from 20ms to 90ms. Up was fine, I was getting around 23mbps however now its settled at 11mbps (again worse than I had originally). I've tried both hardwired and wireless. If I connect to the hub wirelessly the speeds are beyond a joke.

I have checked with wifi analyser and there's no one on the same channels. Besides, as I have said before I've tried it hardwired.

I phoned VM and personally I think they're fobbing me off. Both staff members at different times, said they wont upgrade to the sh3 for love nor money. First guy was going to swap back to the sh2 ac but the system wouldn't allow him to do it so in the end his only suggestion was downgrading.

Second call, the lady I spoke to said she won't upgrade because of so many issues with the sh3 then told me not to worry as my speeds would level out later LOL!

Last time I upgraded I had months of issues before VM finally admitted there was a problem and eventually it was resolved. I really cannot be bothered going through all that again, can someone confirm that VM are no longer allowing people with the sh2 ac to have the same package?? Will this resolve itself? Is there anything I can do?
 
Thanks



I'm not impressed at all.

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Registered: ‎07-11-2013
Message 2 of 4 (89 Views)

Re: 300MB upgrade today. Slow as hell. If anything, they're getting worse. A20

***********UPDATE**********

I did a hard reset and it's now working fine. Getting 370mbps on torrents and speedtests showing 339mbps.
Fibre optic
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Registered: ‎09-12-2014
Message 3 of 4 (61 Views)

Re: 300MB upgrade today. Slow as hell. If anything, they're getting worse. A20

Glad it's now working as intended.

Please leave some bandwidth for others in your area and turn off those torrents.....










<SIG>


Currently enjoying my over sold over utilised Virgin Media Vivid 200 gamer package that achieves 15/20 meg during peak times now that's superfast lol.

Just look how poor my BQM monitor is, but Virgin Media simply do not care...

My Broadband Ping - Vivid 200 Gamer


SEE MY ONGOING THREAD HERE


Area 04 Rowley Regis B65 high utilisation fault ticket F004670584 

Fault reported 09th December 2014
Fault ticket raised January 2015
Deferred to May 2015

Deferred to 12th August 2015
Deferred to 14th October 2015
Deferred to 4th November 2015
Deferred to mid April 2016
Deferred to 06th of July 2016
Deferred to 31st September 2016
Deferred to 30th 
November 2016
Deferred to 
15th February 2017
Deferred to 12th July 2017 
Deferred to 20th September 2017

WHAT AN ABSOLUTE JOKE THIS IS.

2 YEARS and counting.


How can any company get away with such long fix times is beyond me and I myself would never treat my customers in such a poor way.


Upgraded to 24 downstream channels completed 25th April 2017
CMTS card upgrades completed 7th April 2017 old was Cadant now Cisco

Upgraded to 20 downstream channels completed 18th October 2016 
Upgraded to 16 downstream channels August 2016 (From 8)
F004332353 High Utilisation closed on August 1st 2016 - 
Fault reference F003508309 ticket was closed in ERROR!!!!!!
 -

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Registered: ‎07-11-2013
Message 4 of 4 (41 Views)

Re: 300MB upgrade today. Slow as hell. If anything, they're getting worse. A20

Well there ain't no need to keep anything on. Downloaded my back ups for the new laptop in less than two mins. Was getting 389mbps. Very pleased Smiley Happy

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