Hi I could do with some help, I upgraded today. Not really out of choice. I was paying more than it costs for the 300mb so thought, why not?
Anyways, My speeds are terrible. I was getting 240mb equivalent with the sh2 ac on 200mb. Now I've got the sh3 and my speeds are at their lowest, 24mbps down and at best 160mbps. If I ping anything its taking anywhere from 20ms to 90ms. Up was fine, I was getting around 23mbps however now its settled at 11mbps (again worse than I had originally). I've tried both hardwired and wireless. If I connect to the hub wirelessly the speeds are beyond a joke.
I have checked with wifi analyser and there's no one on the same channels. Besides, as I have said before I've tried it hardwired.
I phoned VM and personally I think they're fobbing me off. Both staff members at different times, said they wont upgrade to the sh3 for love nor money. First guy was going to swap back to the sh2 ac but the system wouldn't allow him to do it so in the end his only suggestion was downgrading.
Second call, the lady I spoke to said she won't upgrade because of so many issues with the sh3 then told me not to worry as my speeds would level out later LOL!
Last time I upgraded I had months of issues before VM finally admitted there was a problem and eventually it was resolved. I really cannot be bothered going through all that again, can someone confirm that VM are no longer allowing people with the sh2 ac to have the same package?? Will this resolve itself? Is there anything I can do?
Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 - Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 - - Fault reference F003508309 ticket was closed in ERROR!!!!!! -
Thanks to BT Fibre Broadband I can actually game without lag