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gh256
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3 Mbps down in evening on 50 package

Hi all,

 I was wondering if you could help at all. In the evening and weekends (it has always been bad at these times)  I always end up getting 3 or 4 Mbps down when I pay for 50. I am in area 22 in a flat.

Other people in the same building as me have no problems and never see any sort of speed restrictions on them.

I am not a heavy user. All I do is stream the odd TV or movie from my Apple TV on Netflix, Amazon Prime or ITunes movies. I never upload anything.  

I was wondering if you could help me review my settings or something, I complained once but they closed my case without calling me and then sent a letter saying the did. 

Every time I login to the virgin site and perform a test on my equipment it says it is working on a problem and to restart in 10 mins. It never fixes anything.

I rely greatly on my internet as I have a severe heart condition and can't go out much. 

Appreciate any help. 

Kind regrads,

Glenn

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gh256
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Re: 3 Mbps down in evening on 50 package

Cable Modem Status
Item
Status
Comments
Acquired Downstream Channel(Hz)
298750000
Locked
Ranged Upstream Channel(Hz)
39400000
Locked
Provisioning State
--------------------

Downstream bonded channels
Channel
Frequency(Hz)
Power
(dBmV)
SNR
(dB)
Modulation
Channel ID
1
298750000
4
37.3
256 qam
29
2
322750000
4.1
37.6
256 qam
32
3
314750000
4
37.6
256 qam
31
4
306750000
4
37.6
256 qam
30
5
290750000
3.9
37.3
256 qam
28
6
282750000
3.7
37.3
256 qam
27
7
274750000
3.7
37.6
256 qam
26
8
266750000
3.2
37.6
256 qam
25
9
258750000
3.2
37.6
256 qam
24
10
250750000
3.2
37.3
256 qam
23
11
242750000
3
37.6
256 qam
22
12
234750000
3
37.6
256 qam
21

____________

Router Status
This page displays information on the status of the Hub 3.0 HFC and IP network connectivity.
* Status

* Downstream

* Upstream

* Configuration

* Network log

Refresh data
Operational Configuration
General Configuration
Value
Network access
Enabled
Maximum Number of CPEs
1
Baseline Privacy
Enabled
Docsis Mode
Docsis30
Config file
Va8201799de4e3b26.cm
Primary Downstream Service Flow
SFID
44436
Max Traffic Rate
57600000
Primary Upstream Service Flow
SFID
42389
Max Traffic Rate
3250000

 

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gh256
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Re: 3 Mbps down in evening on 50 package

Is there any more details or logs I can provide to help?

I am really at a loss and it's been rubbish ever since getting it and I think I might have to change provider but it's so much hassle. 

Thanks,

Glenn. 

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Forum Team
Forum Team
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Re: 3 Mbps down in evening on 50 package

Hi gh256,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I've run a diagnostic on your equipment and I can see an issue with your Downstream Power levels that's likely causing your problems. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to sort it out.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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