Router Status This page displays information on the status of the Hub 3.0 HFC and IP network connectivity. * Status * Downstream * Upstream * Configuration * Network log Refresh data Operational Configuration General Configuration Value Network access Enabled Maximum Number of CPEs 1 Baseline Privacy Enabled Docsis Mode Docsis30 Config file Va8201799de4e3b26.cm Primary Downstream Service Flow SFID 44436 Max Traffic Rate 57600000 Primary Upstream Service Flow SFID 42389 Max Traffic Rate 3250000
Sorry to hear you're having trouble with your connection.
I've run a diagnostic on your equipment and I can see an issue with your Downstream Power levels that's likely causing your problems. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to sort it out.
Look forward to hearing from you!
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