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ChrisP_Liv
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3-4Mbit DL on 150Mb (Vivid 100) in L31

I've been getting really bad download speeds for the past few weeks on my Vivid 100 (150Mbit) SH2ac in Maghull area (L31). Typically its 4Mbit during peak times, it goes a bit higher if I stay up past midnight but its still no where near (at 20Mbit) the peak speeds I was seeing in Oct / Nov. Certainly much too slow when I'm paying £50 a month.

SH2ac is in modem mode into Asus gigabit router.

I've tried rebooting, resetting, checking the cables and phoning up Virgin and tried the chat box but still don't know what is causing it or when its getting fixed. The last time I called the person said there was an area issue and gave me a diagnostic reference number which is 38682426 (not a Fxxxx no.)?

Dunno what the problem is but this is quite annoying.

 

SH2ac logs:

Downstream  

Frequency (Hz)299000000267000000275000000283000000291000000307000000315000000323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID139101112141516
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)4.304.314.144.354.374.263.934.06
RxMER (dB)37.9437.9437.3637.9437.9438.2637.9437.94
Pre RS Errors
341319287322288294949298
Post RS Errors
314280287321288294949296

 

Upstream   US-1 US-2 US-3 US-4

Channel Type2.0N/AN/A2.0
Channel ID8N/AN/A7
Frequency (Hz)25800000N/AN/A32600000
Ranging StatusSuccessOtherOtherSuccess
Modulation64QAMN/AN/A64QAM
Symbol Rate (Sym/sec)5120000N/AN/A5120000
Mini-Slot Size4N/AN/A4
Power Level (dBmV)46.75N/AN/A46.75
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000

 

Network Log

First TimeLast TimePriorityError NumberDescription
04/01/2017 21:11:18 GMT04/01/2017 21:11:18 GMTWarning (5)66050310Auth Success - Web login successful.
04/01/2017 20:52:28 GMT04/01/2017 20:52:28 GMTWarning (5)66050310Auth Success - Web login successful.
04/01/2017 20:51:11 GMT04/01/2017 20:51:11 GMTWarning (5)66050310Auth Success - Web login successful.
04/01/2017 20:47:20 GMT04/01/2017 20:47:20 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
04/01/2017 20:45:34 GMT04/01/2017 20:45:34 GMTWarning (5)66050310Auth Success - Web login successful.
04/01/2017 20:42:20 GMT04/01/2017 20:42:20 GMTWarning (5)66050300Auth Fail - Web login failed.
04/01/2017 20:41:45 GMT04/01/2017 20:41:45 GMTError (4)68010302DHCP WAN IP -
04/01/2017 20:40:46 GMT04/01/2017 20:40:46 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
03/01/2017 22:07:06 GMT03/01/2017 22:07:06 GMTError (4)68010302DHCP WAN IP -
03/01/2017 22:06:15 GMT03/01/2017 22:06:15 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
03/01/2017 21:34:07 GMT03/01/2017 21:34:07 GMTError (4)68010302DHCP WAN IP -
03/01/2017 21:33:15 GMT03/01/2017 21:33:15 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
03/01/2017 21:08:49 GMT03/01/2017 21:08:49 GMTError (4)68010302DHCP WAN IP -
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Re: 3-4Mbit DL on 150Mb (Vivid 100) in L31

Hey ChrisP_Liv,

 

Welcome to the community Smiley Happy

 

I've just replied to your post here regarding your speed problems.

 

If we could stick to one thread it'll ensure we can keep in touch without confusion.

 

Thanks again for posting,

Take care.

Heather_J

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