Menu
Reply
  • 1
  • 0
  • 0
craigtrainor
Joining in
83 Views
Message 1 of 2
Flag for a moderator

200mg not fast

Hi All,

I am wondering if a MOD or somebody would be able to help me please, I am currently signed up to 200mg broadband, but feel this is very slow to what my expectations where towards this, I also find the wifi connection drops off both my iphone and ipad quite often, I am currently using a superhub 2ac.

I have tried speaking to technical support who keep saying things are running fine but just have a feeling its not working to its full potential.

Please find the infomation from my router below, I have just done a speed test and the download speed was 37.70 mbps.

Any help would be greatly appriciated.

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz) 267000000 275000000 283000000 291000000 299000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 13 14 15 16 17 18 19 20
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV) 0.12 0.23 0.17 -0.05 0.00 0.25 0.08 -0.01
RxMER (dB) 36.39 35.97 35.97 36.17 36.17 36.61 36.61 36.17
Pre RS Errors 12178 12080 10677 8830 7437 7344 7085 12326
Post RS Errors 2755 2386 3418 4212 3304 3338 3779 6345

 

Upstream   US-1 US-2 US-3 US-4

Channel Type 2.0 2.0 2.0 2.0
Channel ID 73 74 75 76
Frequency (Hz) 46200000 39400000 32600000 25800000
Ranging Status Success Success Success Success
Modulation 16QAM 16QAM 16QAM 16QAM
Symbol Rate (Sym/sec) 5120000 5120000 5120000 5120000
Mini-Slot Size 4 4 4 4
Power Level (dBmV) 36.75 36.25 35.00 34.25
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0

0

 

Network Log

First Time Last Time Priority Error Number Description
09/02/2017 20:39:43 GMT 09/02/2017 20:39:43 GMT Warning (5) 66050310 Auth Success - Web login successful.
08/02/2017 12:27:41 GMT 08/02/2017 12:27:41 GMT Error (4) 68000411 TOD error 4766 msec
07/02/2017 02:06:52 GMT 07/02/2017 02:06:52 GMT Error (4) 68010302 DHCP WAN IP - removed
07/02/2017 02:06:19 GMT 07/02/2017 02:06:19 GMT Error (4) 68000407 TOD established
07/02/2017 02:06:10 GMT 07/02/2017 02:06:10 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
07/02/2017 02:06:05 GMT 07/02/2017 02:06:05 GMT Notice (6) 84000510 Downstream Locked Successfully
07/02/2017 02:05:27 GMT 07/02/2017 02:05:27 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
07/02/2017 00:31:13 GMT 07/02/2017 00:31:13 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
06/02/2017 21:22:45 GMT 06/02/2017 21:22:45 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
06/02/2017 15:05:49 GMT 06/02/2017 15:05:49 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
06/02/2017 02:31:55 GMT 06/02/2017 02:31:55 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
05/02/2017 11:33:25 GMT 05/02/2017 11:33:25 GMT Error (4) 68000411 TOD error 4636 msec
05/02/2017 11:28:22 GMT 05/02/2017 11:28:22 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
04/02/2017 23:35:31 GMT 04/02/2017 23:35:31 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
04/02/2017 21:49:19 GMT 04/02/2017 21:49:19 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
04/02/2017 21:33:52 GMT 04/02/2017 21:33:52 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
04/02/2017 21:33:48 GMT 04/02/2017 21:33:48 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
03/02/2017 22:45:01 GMT 03/02/2017 22:45:01 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
03/02/2017 19:50:11 GMT 03/02/2017 19:50:11 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
03/02/2017 19:50:03 GMT 03/02/2017 19:50:03 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync

 

General Configuration

Network Access Allowed
Maximum Number of CPEs 1
Baseline Privacy Enabled
DOCSIS Mode EuroDOCSIS 3.0
Config File  

Primary Downstream Service Flow

SFID 353653
Max Traffic Rate 230000000 bps
Max Traffic Burst 42600 bytes
Min Traffic Rate 0 bps

Primary Upstream Service Flow

SFID 353652
Max Traffic Rate 12700000 bps
Max Traffic Burst 16320 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 16320 bytes
Scheduling Type Best Effort

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

0 Kudos
Reply
  • 5.65K
  • 290
  • 1.25K
Superuser
Superuser
52 Views
Message 2 of 2
Flag for a moderator

Re: 200mg not fast

What's the wired speeds like?
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
Mark a post as a helpful answer if it answers your question

0 Kudos
Reply