Menu
Reply
  • 2
  • 0
  • 1
chris2017
Joining in
70 Views
Message 1 of 3
Flag for a moderator

200mbs red herring

Joined Virgin, 41 days to connect, got connected, ran speed test 10 x, 2/10 tests showed connection speed average 20 mps, some days 217mbps, yesterday 7 mbps!! Told by technician that fault in area 2 years old, supposed to be repaired on 1st Feb, if not repaired then then expect to wait another year! Need high speed for work, still in cool off period, GOODBYE VIRGIN !

  • 90
  • 0
  • 3
maxmarutti
On our wavelength
62 Views
Message 2 of 3
Flag for a moderator

Re: 200mbs red herring

0 Kudos
Reply
  • 10.82K
  • 308
  • 632
Forum Team
Forum Team
39 Views
Message 3 of 3
Flag for a moderator

Re: 200mbs red herring

Hi there chris2017,

Thanks for taking the time to post on the community.

Sorry to read that you are experiencing slow broadband speeds. I know how frustrating this can be.

From checking your connection, I can see the high peak time traffic fault in your area that you mentioned which is causing slow speeds. The reference number is F003912694 and has a review date of 15th February.

Do you notice the difference in speeds just during peak hours or can it be at any time of the day?

Let me know how you get on

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply