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dmangham
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200mbps service only getting 20mbps/25mbps

Hi,  

I have vivid gaming 200 and my speed isn't go past 25mbps! I'm in area 20.

 

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Superuser
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Re: 200mbps service only getting 20mbps/25mbps

Wired or wirelessly?

 

 

And do you mean 25MBs on downloads? Steam etc all show downloads in MBs not Mbs which your package is sold in. 25MBs = 200Mbs.

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dmangham
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Re: 200mbps service only getting 20mbps/25mbps

Wired and speed test shows max 25mbs

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Superuser
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Re: 200mbps service only getting 20mbps/25mbps

is that through speedtest.net or via direct downloads on files?
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dmangham
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Re: 200mbps service only getting 20mbps/25mbps

speedtest.net

 

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Forum Team
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Re: 200mbps service only getting 20mbps/25mbps

Hiya dmangham,

 

Thanks for posting and a warm welcome to the community.

 

Sorry to read that you are not achieving the up to 200 Mbps broadband speeds.

 

I've run some tests on your connection and there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F003245754 and the review date is 14th December.

 

Do you notice these speeds at all times of the day or just during peak hours?

Can you complete speed test whilst the Hub is in modem mode please? This will eliminate other devices connected.

 

Let me know how you get on

Sam


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dmangham
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Re: 200mbps service only getting 20mbps/25mbps

25.36Mbps in modem mode.  It's like this anytime of day.

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Forum Team
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Re: 200mbps service only getting 20mbps/25mbps

Thanks for updating us about this dmangham and apologies for the fault experienced.

 

I've had a look at your account and I am unable to detect any further issues via the equipment levels or network segment other than the ticket reference mentioned by Sam.

 

The review for this has been pushed back to 10/05/17.

 

I've sent you a private message so that we can chat about this some more.

 

Speak soon,

 

Nat_J


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