I switched on virgin 200mbps in November and since then i only have problems!!
I have been on the phone or chat online almost every week.
3 engineers came and went. The last engineer who came tried our wifi and miraculously had 197 mbps on his phone when I average 75 on ethernet with so many drop out that i can't really connect to ethernet. As soon as he left , the miracle stop and went back to my 40mpbs on wifi .. and it become worse by the day. Now to listen to a Youtube music video I have to only have youtube open otherwise i can go climb the Everest, then go climb the Himalayas and make a coffee before i can see the video...
When I tried to contact the chat online again, I was told there was an area issue of noise on the network ( despite the fact that when you check your broadband issue on the website it says 'No known issues.'.... ... ... And when you run the test they say 'It will take 10 minutes..') and that it should, hopefully, be resolved on the 6th without anymore explanation or anything else for that matter.. A quick look at the log on the router show that there is a lot of problem... And i'm losing my patience.. So is it really an area issue or is it just that Virgin can't give the speed they advertise?