Menu
Reply
  • 4
  • 0
  • 0
Clar17y
Joining in
161 Views
Message 1 of 8
Flag for a moderator

200mbps getting 0.36mbps dowb

Eye catching title but let me preface by saying it's not always that bad...

I have 200mbps package and when it works, it's great. I can get over 150mbps on my phone via wifi no problems. Then, minutes later everything will seemingly take longer to do or an app won't load properly. If I run Speedtest at that point what normally happens is it doesn't complete because the upload test fails, but the download speed will be <4mbps and as low as 0.36!

This seems crazy to me. 20 minutes later I might be back above 100mbps so it doesn't seem to be related to peak times and constantly being slow, just intermittent.

Can someone help me troubleshoot?
Thanks
0 Kudos
Reply
  • 1.7K
  • 153
  • 458
Superuser
Superuser
155 Views
Message 2 of 8
Flag for a moderator

Re: 200mbps getting 0.36mbps dowb

Post your power levels to see if there's anything obvious.

Open the hub GUI http://192.168.100.1

Don't log in just click the Router Status button then copy and paste the downstream and upstream levels.

Dave.

0 Kudos
Reply
  • 4
  • 0
  • 0
Clar17y
Joining in
149 Views
Message 3 of 8
Flag for a moderator

Re: 200mbps getting 0.36mbps dowb

I assume you want to see those power levels when it's having trouble?

I'll login and grab these when I'm home and get another episode (will likely be tonight as I'm now at work).

0 Kudos
Reply
  • 4
  • 0
  • 0
Clar17y
Joining in
114 Views
Message 4 of 8
Flag for a moderator

Re: 200mbps getting 0.36mbps dowb

So I checked when I got home at 7pm - 200mbps download. Again at 8:30-9: 200mbps and now at 11pm .... 0.76 Mbps down and 0.01 up (yes 0.01 lol).

Here's the page from router status down and up:

Downstream bonded channels
Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID
1 299000000 0.5 37.3 256 qam 13
2 323000000 1.2 37.3 256 qam 16
3 315000000 1 37.3 256 qam 15
4 307000000 0.7 37.3 256 qam 14
5 283000000 -1.5 36.6 256 qam 11
6 275000000 0.4 37.6 256 qam 10
7 267000000 0.7 37.3 256 qam 9
8 259000000 0.5 37.3 256 qam 8
9 291000000 -0.4 36.6 256 qam 12
10 251000000 0.7 37.3 256 qam 7
11 243000000 0.9 37.6 256 qam 6
12 235000000 1 37.6 256 qam 5
13 227000000 1 37.3 256 qam 4
14 219000000 1 37.6 256 qam 3
15 211000000 1 37.3 256 qam 2
16 203000000 1 37.3 256 qam 1



Upstream bonded channels
Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)
6 24400000 ATDMA 46.8 64 qam 6400000 5120
5 31000000 ATDMA 46.8 64 qam 6400000 5120

On front page both say locked etc.
0 Kudos
Reply
  • 1.7K
  • 153
  • 458
Superuser
Superuser
77 Views
Message 5 of 8
Flag for a moderator

Re: 200mbps getting 0.36mbps dowb

If those are the power levels when it slowed down, it's not that as they are all within spec'. Check the coax cables are finger tight as they can work loose. The only other thing I can suggest is try a wired connection with the Hub in modem mode and see what happens.

Dave.

0 Kudos
Reply
  • 4
  • 0
  • 0
Clar17y
Joining in
61 Views
Message 6 of 8
Flag for a moderator

Re: 200mbps getting 0.36mbps dowb

Yup these power levels are when the speed is low.

I'm starting to think it's over saturation. can someone confirm? Seems to only happen in the evenings and is happening now on Friday night. I bet the weekend will be slow speeds too.
0 Kudos
Reply
  • 10.66K
  • 313
  • 657
Forum Team
Forum Team
37 Views
Message 7 of 8
Flag for a moderator

Re: 200mbps getting 0.36mbps dowb

Hello Clar17y,

Thanks for posting Smiley Happy

Sorry to hear about the connection trouble you're having. I've performed network checks from our end and right now everything is normal. I can see the peak time traffic does increase, but it's not currently exceeding thresholds, we can keep an eye on this though.

Please excuse me if I'm asking you to repeat tests you've already done, but what results do you get if you're in modem mode?

Speak with you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 460
  • 21
  • 102
Andy1975
Fibre optic
32 Views
Message 8 of 8
Flag for a moderator

Re: 200mbps getting 0.36mbps dowb

"not currently exceeding thresholds" hahahaha.. Please tell us Heather what his internet will be like when it does exceed your thresholds.... Yep that right! months and even years of unusable internet with worthless review dates and pointless fault codes you cannot lookup.

0 Kudos
Reply