Really sorry to hear you're experiencing speed issues.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F003331767). Our technicians are working to get this resolved and have set a review date of 24th May 2017.
I'm really sorry for any inconvenience this may cause.
All the best
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Maybe you could explain what you mean by "at peak times". My experience, which you may recall was with very slow speeds from 22:00 and 03:00 in the morning (which is still an ongoing issue). I wouldn't call those "peak times".
In reference to the fault ticket mentioned (F003331767), I can confirm that this is currently set for review on 24/05/2017.
Unfortunately, we're unable to provide any dates for resolve as there are many factors, such as, third-party involvement, construction, etc., to take into consideration with this type of thing and thus the work required throughout the next couple of weeks can be unpredictable.
The team will certainly try and complete as much work as possible before the review date set.
Thanks again and apologies for any inconvenience caused,
Peak times are dependant on when the service is generally at it's busiest. We do advise generalised hours for this, however, this can, of course, vary from day-to-day.
I've located your account and can see that there is a high demand service fault listed in your area, under the ticket reference F004954303, with a review also set for 24/05/2017. This fault, however, doesn't appear to be majorly affecting the cable that you're connected to at the moment. You may notice some dips with the speed on occasion with this, but nothing too drastic.