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M900uk
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200mb vivid gamer very slow to the point of useless

200mb vivid gamer on Superhub 3 producing speeds as slow as 1mb, very poor. Any thoughts?
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Re: 200mb vivid gamer very slow to the point of useless

Hello M900uk

 

Welcome to our forum, I am sorry you are experiencing problems with slow speeds. We have an intermittent fault in the area causing noise on the upstreams. This may cause slow speeds and packet loss. The reference is F004942067 and we are doing our best to locate it, the estimated fix date is currently showing as 29 DEC 2016. Please accept our apologies and once it is fixed if you are still having problems please post and we will be happy to take another look.

 

Thank you for your patience

Nicola

Virgin Media Forum Team
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