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mils
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200mb upgrade, but still getting 150mb (and a few connection issues)

Hi,

I received an email to say the 200mb upgrade was occurring on the 2nd September 2016.  I checked my 'Primary Downstream Service Flow' settings and they are still on 168960000 bps, I''m still getting 150mb, apparently it should be 220960000 bps or near to get 200mb.  Speed tests on various sites confirm I'm still on 150mb.

I've also had to reset my router three times over the last 2 days, connection issues.

Can you review, thanks

 

Scott

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Re: 200mb upgrade, but still getting 150mb (and a few connection issues)

Hey Scott,

 

Thanks for posting Smiley Happy

 

Sorry to hear that your speed upgrade wasn't processed. I've just taken a look at your account and I can see that you should have been shifted onto 200MB earlier this month. However when I look at your Superhub I can see it hasn't changed tier yet.

 

I'm going to drop you a PM (purple envelope, top right) as there's a few things I want to run through and it'll be easier for us to keep in touch via PM.

 

Speak with you soon,

Take care.

Heather_J

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Ricardo6
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Re: 200mb upgrade, but still getting 150mb (and a few connection issues)

hi i got the same problem for 200mb speed upgrade as well, is there anyway to get help on this?

 

Rich

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mils
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Re: 200mb upgrade, but still getting 150mb (and a few connection issues)

Update. Heather booked an engineer, my issue has been fixed. 200mb/s and no connection issues.

Thanks Heather.
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Ricardo6
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Re: 200mb upgrade, but still getting 150mb (and a few connection issues)

your lucky im still waiting

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