200mb upgrade but only getting 35-50mb

[haworthwhite]

09-01-2016 09:09 - edited ‎09-01-2016 09:10

I recently got the upgrade to the 200mb broadband speeds (I was previously on 50mb)

Since the upgrade I am not receiving any increased speed. Download between 35-50mb and upload less than 3mb

Have reset the router but no change, whilst diagnostics says everything is OK.

Any help would be appreciated

[haworthwhite]

I recently got the upgrade to the 200mb broadband speeds (I was previously on 50mb)

Since the upgrade I am not receiving any increased speed. Download between 35-50mb and upload less than 3mb

Have reset the router but no change, whilst diagnostics says everything is OK.

Any help would be appreciated

[haworthwhite]

Hi

Issue with mine was that I hadn't been sent an updated Hub, I still had old Super Hub.  Would be worth checking that with Technical support or raising as a new subject rather than as a comment on this page as nobody will be checking as it got resolved.

Good luck

[haworthwhite]

Hi

Sorry for delay but issue was resolved some time back so hadn't spotted your comment

Issue with mine was that I hadn't been sent an updated Hub, I still had old Super Hub.  Would be worth checking that with Technical support or raising as a new subject rather than as a comment on this page as nobody will be checking as it got resolved.

Good luck

[Ipaul]

I'm getting the same speed as I did before my superhub 3 install yesterday. Account shows Vivid 200 and hub shows the right setting described above. Any ideas?

[haworthwhite]

Issue with mine was that I hadn't been sent an updated Hub that I needed to get the 200MB, I still had old Super Hub.  Would be worth checking that with Technical support or raising as a new subject rather than as a comment on this page as nobody will be checking as it got resolved.

Good luck

[StNeots197]

I have Vivid 200, but I get only 112mbps. I've checked the SuperHUB 2 config, it says the below, and there is no way to change it. Shouldn't VM set it to 200000000+ during the upgrade?

Max Traffic Rate 115100000 bps

Max Traffic Burst 42600 bytes

[Nat_J]

Sorry to hear about the slow speeds experienced StNeots197,

What type of connection are you currently testing? Hardwired or wireless?

Nat_J

[StNeots197]

Hi, In the meantime I contacted VM, I was told I need to wait until Saturday when we get a TV box delivered and then I need to activate the new package (although it's not really clear how the 100->200mbps broadband update is connected to the TV box)...

[Josh_RW]

Hi StNeots197,

Thanks for posting.

I've checked your account and I can see you've spoken to the team since your last post. Is everything okay now?

Speak soon

Josh

[StNeots197]

Yes, thank you, issue sorted.

[chippycc]

I have EXACTLY the same problem! recently upgraded to 200Mb, but only getting around 50Mbps - bit disappointing I think, but what do you expect? I live in St Neots, and I heard they do have speed issues...