Re: 200mb package but I'm getting 12mb in central London
17-01-201703:18 - edited 17-01-201703:20
Don't mean to hijack your thread but it looks like you are in an over utilised VM area. I'm from Birmingham, it's currently 03:17 a.m (d'oh) and I'm getting 110Mbit on a 100Mbit line, but bring it back to 8PM yesterday I was getting a poorly 5Mbit.
You will be told that your area is currently under planned maintenance to fix the utilisation issue and until then you can expect these appalling speeds. You will be waiting a long time if you are unlucky like the most of us!
..and yes I sound very bitter because I have been going through this very same problem for over a year now. You learn to either move to another broadband provider or just put up with it and get an amount off your bill every month for the inconvenience, which is needless to say that this isn't appropriate compensation.
It took a year and five months for me to get my speeds back from over utilisation!