Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 - Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 - - Fault reference F003508309 ticket was closed in ERROR!!!!!! -
Thanks to BT Fibre Broadband I can actually game without lag
you need input from VM to look at it from their side - they will get here in a week or thereabouts - it sounds like a fault rather than utilisation but only they can know
if there is a fault and a fault number is raised then you should be able to claim a reduction in your bill - dont expect a fortune - as to paying full price for half speed at times they have that covered - we all agree to their T & C's - whether we read them or not is not relevant but they nicely cover slow downs by selling us speeds UPTO
Yeah the guy changed the router and everything on our side wiring etc still no joy. The engineers just kind of waffle on all coming up with different excuses but no actual solutions? I'm certainly not expecting max speeds all the time but somewhere near would be nice. When you're struggling to load a picture on a supposed 200mb connection then there's something wrong, I had dial up connections that were more responsive at times. Do you mean virgin will answer on this thread within a week? Many thanks mate
Thanks for the reply and confirming your details, I appreciate it.
I've taken a look at your line, the hub and the network and all is showing as fine. The power levels are within range, there are no faults reported and the traffic on the network is running low, which is good.
I appreciate all the checks you have completed so far and the engineer appointments you have had to try and fix this for you. I would like to just start from scratch and complete speed tests at different times of the day whilst the Hub is in modem mode please? When using speedtest.net, make sure that the default server is selected and try to post the link/screenshot of the results (without the IP address showing).
I understand how frustrating this is and I would like to find the cause of this for you.