I have been with Virgin media since the days of Eurobell in Crawley area. So I am a loyal customer! I did overlook problems which I had with them in these 20 years such as slow speeds, Crappy customer services including their technical support and so on. However I had enough with them now. I am on 200mb and I hardly receive 200mb the most I get is 100mb at times. I am seriously thinking about going to Sky or Zen for their 76mb service. I hope I get a stable connection from the change even though it will be slow compare to Virgin Media.
Are you completely sure that the problem doesn't lie with your equipment.
What speed do you get when directly wired to the Superhub? Does that device have a gigabit Ethernet adapter or a slower 100Mb one?
What speed do you get with various wifi-connected devices? Do these devices have wifi adapters that can get beyond 50Mb? Can they connect to both the 5GHz and 2.4GHz bands? How many other routers are there in your local area?
There is nothing wrong with the equipment. I tested the connection on a another desktop and Laptop. I am on a wired gigabit connection. I also spoke to technical department and they knowledge the fact that '' THERE IS A HIGH UTILIZATION IN MY AREA'' this means the UBR is overloading with connections. The problem lies with Virgin Media. Before they bump up speeds and get people to sign on, not taking in consideration their network limitations It's 'Simply their fault'
Apologies for the slow-speed fault affecting your connection, ref: F003906765. This would certainly explain reduced speeds at peak times.
However there should be periods of the day when your speeds reach much closer to the 'up to' speeds you've subscribed to.
Thus Ernie_C's questions are quite pertinent here, so thanks for answering them
Would you do me a favour please and test your speeds both when they're optimal and when they're not. Post the results on here and I'll cross reference with our data. If we establish that fault F003906765 is not attributable at all times we can then investigate further.
FYI peak time is typically 4pm-11pm weekdays and weekends, so all of your test have been at peak times. I believe Jen is looking for speed tests outside of those times when you should be able to get 200Mbps.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If you do like my answer please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.