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RichardCoventry
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200Mbps

Hello,

Help appreciated. 

My package says I should be getting 200Mbps, but when I check on the Speedtest app I'm getting 1/2  that.

Is this common and can it be checked?

 

Regards, Richard  

 

 

 

 

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jb66
Alessandro Volta
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Re: 200Mbps

Depends what your testing it with. Many devices can't do 200meg
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Forum Team
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Re: 200Mbps

Evening RichardCoventry,

 

Welcome to the community and thanks for posting.

 

I'm sorry to read that you are not achieving the up to 200 Mbps broadband speeds.

 

You mentioned you completed the speed test on the app, was this through a phone or tablet? 

If you can try through wired please, that will be helpful? On the laptop/PC you are testing with check to see if the LAN card is showing as a gigabit and the Ethernet cable is a Cat 5 e or above.

 

I checked your connection for any issues, the line and hub have come back as fine.

 

Let us know how you get on

Sam


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