Just got off the phone to technical support and I have to say they haven't been any help whatsoever. He said there maybe a fault on the line and it might be fixed by....April.....at £53 per month that's not acceptable.
I'm currently getting less then 1mb, that's 19 less than usual. There are no faults in my area (24) shown on the site. My upload speed is fine. I'm using a wired connection.
Really sorry to hear that you're getting slow speeds. I've just checked your connection and I can see we're working on a fault in your area under ref: F004941785 which is due for review on the 12th April. This fault is responsible for limiting speeds during peak time hours.
Apologies for this and for not getting back to you sooner, please let me know if you have any other questions.
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So the engineer arrived today and said the fault was at the exchange box and effecting a lot of people. He said they wouldn't be able to fix it until April as they needed planning permission to dig up around the box.
He said not to worry as I could get a credit on my account.
I thought okay. I rang the retention team and explained what had been said and the retention team offered me 2 choices :-
1. A £12.50 credit on my £53 monthly bill just for 200mb broadband
2. Cancel my service.
I fully appreciate that it's not a problem that can be fixed quickly but to say I'm disgusted with the level of credit offered to me is an understatement. Virgin are expecting me to pay £42 per month for 2.5% of my download speed. The guy tried to say it wasn't a total loss of service so therefore they couldn't credit me anymore than this. This is barely covering the ridiculous but tolerated price hike in November.
Has anyone tried using the internet on 0.25mb, not since 1998 I suspect.
Goodbye VirginMedia, you are a disgrace. My household will be cancelling all of it's VirginMedia contracts now, roughly £180 per month. I know you won't be bothered but I suspect I won't be the last.