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Ebod2212
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200Mbps?? I wish!!!

Apparently my "speed boost is complete!" and my "connection speed is now up to 200Mbps".  So how come the average speed I can get is typically between 20 - 30Mbps?  

I've tried all of the 'tips' suggested by VM but can't seem to get any better than 36Mbps (with a strong wind behind me).

Sadly the Help and Support service hasn't been able to help - any suggestions?

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Re: 200Mbps?? I wish!!!

Evening Ebod2212,

 

Thanks for posting and a warm welcome to the community.

 

I'm sorry to read that you are not achieving the up to 200 Mbps broadband speeds.

 

Looking at your connection, the upstream power levels are too high and for this I would like to arrange for an engineer appointment to check this for you. I've sent you a PM (purple envelope icon, right corner) requesting some details.

 

In the meantime have you tried a speed test through a wired connection? If so was there any difference?

 

Hope to hear from you soon

Sam


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