Menu
Reply
  • 8
  • 0
  • 0
maxford77
Tuning in
318 Views
Message 1 of 12
Flag for a moderator

200Mb/s but only getting 19...

Paying for the 200MB/s and only getting 19MB/s using an ethernet?Untitled.png

0 Kudos
Reply
  • 2
  • 0
  • 0
marecky81
Joining in
305 Views
Message 2 of 12
Flag for a moderator

Re: 200Mb/s but only getting 19...

100Mb getting 5-6 Mb in Sheffield s5

http://www.speedtest.net/result/5662066857.png

0 Kudos
Reply
  • 9.88K
  • 322
  • 854
legacy1
Hero
293 Views
Message 3 of 12
Flag for a moderator

Re: 200Mb/s but only getting 19...

0 Kudos
Reply
  • 32
  • 0
  • 7
daley110
On our wavelength
288 Views
Message 4 of 12
Flag for a moderator

Re: 200Mb/s but only getting 19...

I win!!! check out my VIRGIN 200MB service -what a pile of poo

Capture 2.PNG

0 Kudos
Reply
  • 8
  • 0
  • 0
maxford77
Tuning in
287 Views
Message 5 of 12
Flag for a moderator

Re: 200Mb/s but only getting 19...

20.3MB/s when using that test

0 Kudos
Reply
  • 12
  • 0
  • 0
MancSoulja
Tuning in
271 Views
Message 6 of 12
Flag for a moderator

Re: 200Mb/s but only getting 19...

I'm getting 5 Mb\s with my 200Mb package, it's an absolute joke!

 

Untitled.png

0 Kudos
Reply
  • 8
  • 0
  • 0
maxford77
Tuning in
261 Views
Message 7 of 12
Flag for a moderator

Re: 200Mb/s but only getting 19...

Atleast im not alone in this problem, my friend gets well over 100Mbs. Utter Joke

0 Kudos
Reply
  • 8
  • 0
  • 0
maxford77
Tuning in
226 Views
Message 8 of 12
Flag for a moderator

Re: 200Mb/s but only getting 19...

They must be getting some connection issues due to the fact that there is alot more people on the internet getting the same probelm. I just wish i had looked before upgrading as i havent seen a change in my internet speeds since i upgraded from 30MBs

0 Kudos
Reply
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
201 Views
Message 9 of 12
Flag for a moderator

Re: 200Mb/s but only getting 19...

Evening maxford77

 

Thanks for taking the time to post on the community. It's nice to have you here.

 

My apologies that you are experiencing slow broadband speeds. I know how frustrating this can be and would like to help get this sorted for you.

 

I've checked your connection, the line and hub have come back as fine. There are no faults reported and the traffic on the network is running stable.

 

I appreciate the checks you have completed so far, but too no avail. Are you able to complete a speed test whilst the Super Hub is in modem mode please? This will eliminate other devices connected.

On the PC/laptop does it have a gigabit LAN card and are you using a Cat 5e or above Ethernet cable?

 

Let me know how you get on

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 12
  • 0
  • 2
2gunns
Tuning in
126 Views
Message 10 of 12
Flag for a moderator

Re: 200Mb/s but only getting 19...

sam get a grip, every topic ive looked at you come back with the same garbage answer!!!!! Doesn't matter if we are connected by wireless or Ethernet we are all still get garbage internet speeds, I pay £80+ a month and I'd say my internet drops more ***************. You cant keep coming back with these bogus answers, the ombudsman need to be informed of how uslesss virgin media actually are, not to mention the garbage hd picture quality. The HD on free sat is awesome compared to the garbage you provide and is not good enough

[MOD EDIT: Inappropriate content removed, please review the Forum Guidelines]