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HornetUK
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Message 1 of 14
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200MB evening speed 10 to 20

I upgraded to 200 speed a month ago, in the day I get between 150 and 200 most times.

Once we hit 6/7pm I'm getting 10 to 20 everynight.  I used to get this a year ago on 50MB service, but was told VM had done the work in my area to improve speeds.

Anyone else in LU7 area have these issues or anyone at VM know if the repair ticket is still open after a year regarding high utilisation?

Thanks

 

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Luke_113
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Message 2 of 14
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Re: 200MB evening speed 10 to 20

This is going to sound stupid haha, but have you tried restarting the modem? I'm on of the business connections, and on this very forum there were multiple posts about an impending firmware upgrade, and I had been watching mine to see if VMB had remoted in to update it, then there was a local issue that caused the local area to lose connectivity, and when that was resolved and the network came back up, I did a hard power off/on of the modem and it magically updated the firmware, meaning it had probably been waiting to do that a while!

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HornetUK
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Message 3 of 14
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Re: 200MB evening speed 10 to 20

Tried that thanks, no difference.  Looking on forum VM seem to have issues with high utilisation across UK!

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JesusHairdo
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Message 4 of 14
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Re: 200MB evening speed 10 to 20

I dream about 20Mbs in the evenings, I'm lucky if I break 3Mbs.

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HornetUK
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Message 5 of 14
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Re: 200MB evening speed 10 to 20

Down to 10 all of today, do VM pick these messages up to tell you if issues in your area or are there so many speed posts they don't bother anymore?
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Forum Team
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Message 6 of 14
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Re: 200MB evening speed 10 to 20

Hi HornetUK

 

Thanks for taking the time to post on the community.

 

My apologies that you are experiencing slow broadband speeds.

 

I've taken a look at your connection and there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003883122 and with a review date of 8th February.

 

One of my colleagues will be in touch shortly with more information in regards to this issue.

Regards

Sam


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HornetUK
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Message 7 of 14
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Re: 200MB evening speed 10 to 20

What I find bizarre about this is that VM continue to sell broadband in my street and new people sign up to 200MB and recieve 5MB in the evening.  Is that really allowed?  It is amazing that a company is allowed to do that.  I asked a neighbour if he was advised before signing up and he said no!

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Message 8 of 14
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Re: 200MB evening speed 10 to 20

Hey HornetUK,

 

Thanks for getting back to us Smiley Happy

 

I know this is frustrating for you, I sincerely apologise.

 

It's possible that not everyone in your local area will be affected by the fault that you're experiencing, as this type of fault is cable specific.

 

We've got a review coming up in a few months, would you please bump this post for an update.

 

Thanks for your patience,

Take care.

Heather_J

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HornetUK
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Message 9 of 14
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r / Re: 200MB evening speed 10 to 20

Hi Heather / VM Admins

Could someone please update me if the fix review is still 8/2/17 and what has happened over the last 4 weeks as my BB speed is now 2MBPS Maximum day and night.  It has become so slow that it can't be used most days.  

I am meant to be on the 200 service, can someone have a look please?  All of my levels look OK to me when I have a look at the upload/download reports in hub.

Thanks very much

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HornetUK
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Message 10 of 14
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Re: r / Re: 200MB evening speed 10 to 20

Is there someting majorly wrong as even at 2am it was 0.07 mbps, this morning it is 1 mbps.  So it isn't even peak times now it is 24 hours a day. 

Reset hub, these are down and up results.

It was showing 10 T1 timeouts before reset.  I thought these looked OK?  Any help please, Thanks.

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)307000000267000000275000000283000000291000000299000000315000000323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID3429303132333536
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)1.060.870.870.840.961.011.351.69
RxMER (dB)37.9437.0937.3637.0938.2638.2637.9438.26
Pre RS Errors413611117770356
Post RS Errors00000000

 

Upstream   US-1 US-2 US-3 US-4

Channel Type2.0N/AN/A2.0
Channel ID10N/AN/A11
Frequency (Hz)39400000N/AN/A32600000
Ranging StatusSuccessN/AN/ASuccess
Modulation32QAMN/AN/A64QAM
Symbol Rate (Sym/sec)5120000N/AN/A5120000
Mini-Slot Size4N/AN/A4
Power Level (dBmV)49.00N/AN/A49.00
T1 Timeouts1111
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000

 

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