This is going to sound stupid haha, but have you tried restarting the modem? I'm on of the business connections, and on this very forum there were multiple posts about an impending firmware upgrade, and I had been watching mine to see if VMB had remoted in to update it, then there was a local issue that caused the local area to lose connectivity, and when that was resolved and the network came back up, I did a hard power off/on of the modem and it magically updated the firmware, meaning it had probably been waiting to do that a while!
Thanks for taking the time to post on the community.
My apologies that you are experiencing slow broadband speeds.
I've taken a look at your connection and there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003883122 and with a review date of 8th February.
One of my colleagues will be in touch shortly with more information in regards to this issue.
What I find bizarre about this is that VM continue to sell broadband in my street and new people sign up to 200MB and recieve 5MB in the evening. Is that really allowed? It is amazing that a company is allowed to do that. I asked a neighbour if he was advised before signing up and he said no!
Could someone please update me if the fix review is still 8/2/17 and what has happened over the last 4 weeks as my BB speed is now 2MBPS Maximum day and night. It has become so slow that it can't be used most days.
I am meant to be on the 200 service, can someone have a look please? All of my levels look OK to me when I have a look at the upload/download reports in hub.