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thebigmg
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200MB Upgrade - Engineer?

I have logged into My VM account to see where my 200MB upgrade it and it said I needed to order it. I already have the superhub with 152MB but the online portal said I needed to book an engineer and it will take 2 hours. I have booked it but I am confused. I have the Superhub but why the need to a 2 hour engineer appointment. If I need a new modem could they not just send me one? 

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Forum Team
Forum Team
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Re: 200MB Upgrade - Engineer?

Hi there thebigmg,

 

Thanks for posting Smiley Happy

 

I've just taken a look at your account and I can see that you're booked in on the 17th for your install.

 

I'm not sure why this requires an engineer to visit, but I'll investigate this for you.

 

I'll drop you a PM (purple envelope, top right) so we can keep in touch.

 

Speak with you soon,

Take care.

Heather_J

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