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MatthewF
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200 Mb VIVID Gamer - Getting 10Mb...

I have run a speedtest, and i am getting 10 meg down, 20 meg up.

Any ideas?

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MatthewF
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Re: 200 Mb VIVID Gamer - Getting 10Mb...

Here are the stats from the router.

I am using wired connection.

Acquired Downstream Channel(Hz)
298750000
Locked
Ranged Upstream Channel(Hz)
25800000
Locked
Provisioning State
Online

 

Channel Frequency(Hz) Power(dBmV) SNR(dB) Modulation Channel ID

1298750000-0.240.3256 qam9
2322750000-0.540.3256 qam12
3314750000-0.740.3256 qam11
4306750000-0.540.3256 qam10
5290750000038.9256 qam8
62827500000.440.3256 qam7
72747500000.240.3256 qam6
82667500000.740.3256 qam5
92587500001.240.3256 qam4
102507500001.740.3256 qam3
112427500002.240.3256 qam2
122347500002.540.9256 qam1

 

 

Channel ID Frequency(Hz) Modulation Power(dBmV) Mode Channel Bandwidth(Hz) Symbol Rate (ksps)

2025800000ATDMA39.564 qam64000005120
2153700000ATDMA43.564 qam64000005120
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Chaff
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Re: 200 Mb VIVID Gamer - Getting 10Mb...

No ideas but I'm getting similar speed issues on Vivid 100, it was struggling to get above 5Mb/s earlier this evening but now I'm getting nearly 15% of the advertised speed, which is an improvement.

5751197131

 

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Forum Team
Forum Team
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Re: 200 Mb VIVID Gamer - Getting 10Mb...

Hi MatthewF,

 

Thanks for taking the time to post back on the community.

 

I'm sorry to read that you are having issues with the broadband speeds.

 

I've run some checks on your broadband connection, the line and the hub have come back as fine which is good. However there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003441931 and with a review date of 28th December.

 

Do you notice these speeds at all times of the day or just at peak hours?

Were the speed tests completed through a wired or wireless connection?

 

Hope to hear from you soon

Sam


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