Area 28 is a huge area so those particular faults likely will not be covering you are they are more localised.
You may still be suffering from over utilization however, just likely a different code.
As a note for the gamer package, you are exempt from traffic management, but that does not stop over utilization / contention lowering your speed.
~~~~~~~~~~~~~~~~~~~~~~~~~ All posts made are personal opinions as I do not work for VirginMedia. Kudo's a post if you find it useful and want to say thanks Mark a post as a helpful answer if it answers your question
"We've got great news for all customers on our broadband tiers of 30Mbps and above. After listening to your feedback, we've decided to stop applying our traffic management policy to download speeds. So now you can download as much as you like without worrying about traffic management slowing you down."
That maybe so however VMs lack of infrastructure is hardly my fault. If the network is being over utilised thats down to VM lack of planning. Im on the top tier package as I need this service to be reliable and fast.