I am now questioning my sanity on coming back to Virgin Media. Since i last contacted you the service has got worse. The wifi drops numerous times a day some mornings its impossible to connect anything to the network. To now add insult to injury the last weeks service has been ridiculous culminating in being without both TV and Broadband services since 9.20am yesterday morning. My son had online coursework that needed to be don for today and he couldn't access the work because of the fault.
I cannot see how you operate like this but still are happy to charge the monthly subscription when we do not even receive a months worth of TV and Broadband.