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pleopold77
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Message 1 of 15
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1Mbsp and 400ms traceroute hops in PE1

Hi

I have checked the service status and restarted the superhub still getting ~1Mbps speed and awful ping. Superhub trace route produces similar results, but I cannot copy/paste that one. Please let me know if you need any more information. Thank you

C:\>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.23]
over a maximum of 30 hops:

1 350 ms 358 ms 332 ms 10.52.196.1
2 350 ms 453 ms 499 ms pete-core-2b-xe-033-0.network.virginmedia.net [80.3.130.229]
3 428 ms 412 ms 446 ms pete-core-2a-ae1-0.network.virginmedia.net [81.100.32.105]
4 616 ms 394 ms 409 ms nrth-bb-1c-ae5-0.network.virginmedia.net [62.253.175.138]
5 413 ms 380 ms 473 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
6 507 ms 401 ms 391 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
7 * * * Request timed out.
8 * * * Request timed out.
9 425 ms 423 ms 394 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
10 428 ms 70 ms 46 ms 132.185.255.148
11 333 ms 588 ms 360 ms 212.58.244.23

Trace complete.

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pleopold77
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Message 2 of 15
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Re: 1Mbsp and 400ms traceroute hops in PE1

Run some tests this morning and include it as a reference. I will monitor the performance and update if performance goes down again.

I got 11ms ping and 43 Mbsp on speedtest.net

C:\>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.246.78]
over a maximum of 30 hops:

1 11 ms 8 ms 7 ms 10.52.196.1
2 11 ms 9 ms 9 ms pete-core-2b-xe-123-0.network.virginmedia.net [80.3.130.225]
3 13 ms 17 ms 28 ms popl-bb-1b-ae2-0.network.virginmedia.net [62.253.175.142]
4 * * * Request timed out.
5 22 ms 16 ms 25 ms nrth-bb-1c-ae1-0.network.virginmedia.net [62.254.42.222]
6 17 ms 15 ms 71 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
7 11 ms 13 ms 13 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 * * * Request timed out.
9 19 ms 15 ms 16 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 23 ms 16 ms 28 ms 132.185.255.165
11 16 ms 15 ms 15 ms 212.58.246.78

Trace complete.

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pleopold77
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Message 3 of 15
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Re: 1Mbsp and 400ms traceroute hops in PE1

Things have improved a bit, 6 Mbps instead of 1 Mbps tonight. Should be 10x faster though. Trace route is 10-30 ms range, but download speed is abysmal.

http://www.speedtest.net/result/5888898251.png

C:\>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.22]
over a maximum of 30 hops:

1 10 ms 11 ms 10 ms 10.52.196.1
2 10 ms 10 ms 13 ms pete-core-2a-xe-033-0.network.virginmedia.net [80.3.130.117]
3 14 ms 17 ms 19 ms nrth-bb-1c-ae5-0.network.virginmedia.net [62.253.175.138]
4 16 ms 14 ms 19 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
5 17 ms 20 ms 21 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
6 * * * Request timed out.
7 * * * Request timed out.
8 19 ms 17 ms 19 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
9 20 ms 18 ms 18 ms 132.185.255.148
10 15 ms 21 ms 15 ms 212.58.244.22

Trace complete.

 

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pleopold77
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Message 4 of 15
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Re: 1Mbsp and 400ms traceroute hops in PE1

This is from the superhub. Errors seem to go up

Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors

Locked3218750000 HzQAM256-1.3 dBmV41.4 dB12141388
Locked1202750000 HzQAM256-1.0 dBmV41.9 dB10317144
Locked2210750000 HzQAM256-1.2 dBmV41.7 dB10684638
Locked4226750000 HzQAM256-1.9 dBmV41.4 dB12511620
Locked5234750000 HzQAM256-0.2 dBmV41.4 dB11610602
Locked6242750000 HzQAM2560.0 dBmV41.4 dB9929647
Locked7250750000 HzQAM256-0.2 dBmV41.4 dB10673910
Locked8258750000 HzQAM256-0.3 dBmV41.4 dB9471475
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crowlord
On our wavelength
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Message 5 of 15
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Re: 1Mbsp and 400ms traceroute hops in PE1

Just to let you know you are NOT alone. PE6 here (Eye) and I have had my connection drop to 0.5 Mbps tonight (yes slower then 10 year old ADSL) and it drops below 1 for the last few days in the evenings.

VM support said that there is some strange provisioning happening but couldn't establish WHY and it was too late for second tier support.

In addition my IP is being routed via Edinburgh!

I understand that the networks may need rebalancing or provisioning but a bit of info would be nice. 

 

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pleopold77
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Message 6 of 15
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Re: 1Mbsp and 400ms traceroute hops in PE1

Good to know I am not the only one who has to survive without streaming tonight Smiley Happy

My download speed now is < 2 Mbps while upload is almost 5 Mbps, ping 11 ms

http://www.speedtest.net/result/5889056698.png

Thanks for the info, I was about to phone them (not a great experience usually) but if there is no real technical support I'd rather do without 'reboot your router' advice..

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pleopold77
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Message 7 of 15
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Re: 1Mbsp and 400ms traceroute hops in PE1

Another day another slow virgin broadband experience: 4 Mbps

http://www.speedtest.net/result/5890837426.png

C:\>ping bbc.co.uk

Pinging bbc.co.uk [212.58.246.79] with 32 bytes of data:
Reply from 212.58.246.79: bytes=32 time=28ms TTL=52
Reply from 212.58.246.79: bytes=32 time=49ms TTL=52
Reply from 212.58.246.79: bytes=32 time=20ms TTL=52
Reply from 212.58.246.79: bytes=32 time=19ms TTL=52

Ping statistics for 212.58.246.79:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 49ms, Average = 29ms

C:\>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.246.79]
over a maximum of 30 hops:

1 10 ms 15 ms 13 ms 10.52.196.1
2 9 ms 11 ms 11 ms pete-core-2a-xe-123-0.network.virginmedia.net [80.3.130.113]
3 21 ms 25 ms 52 ms nrth-bb-1c-ae5-0.network.virginmedia.net [62.253.175.138]
4 44 ms 31 ms 21 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
5 28 ms 22 ms 23 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
6 * * * Request timed out.
7 15 ms 15 ms 16 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
8 18 ms 24 ms 20 ms 132.185.255.165
9 22 ms 21 ms 26 ms 212.58.246.79

Trace complete.

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pleopold77
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Message 8 of 15
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Re: 1Mbsp and 400ms traceroute hops in PE1

Just spoke to support. There is an issue in the area (damaged street cabinets and network issues). Should be resolved by the 20th 9am

 

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crowlord
On our wavelength
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Message 9 of 15
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Re: 1Mbsp and 400ms traceroute hops in PE1

Would be nice if they actually put it on the status rather than pretending it doesnt exist. 

Here is tonights travesty. 

I am seriously considering $ky for the first time in 15 years (and the first time ever for broadband)

I just replied to another poster from area 22 he is in PE3

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cheesy1
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Message 10 of 15
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Re: 1Mbsp and 400ms traceroute hops in PE1

Yeah i'm the same in PE3 ,terrible for a good few weeks now , It's bad to have to consider Sky for anything let alone BB but I am thinking about it myself .Not Happy.

 

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