Still no change, despite promises of reviews and such. I don't know what needs reviewing, either the service risk adequate or it's not. It's absolutely diabolical and I'm struggling to even post this message because my Internet connection is nearly non-existent.
Is someone from the service team able to tell me straight whether it's worth me switching providers, or whether Virgin will actually sort their service out in my area? At the moment, it's just a waste of time and money for me.
Seriously, VM is garbage. I never had this trouble with Blue Yonder.
I've got the same, just received the message "The current fault F003320128 has a new review date of 28/12/16" after waiting for months (The old review date was 12th of October).
I honestly don't think they will ever fix it, they can't commit to a date, it is likely that they heavily under resourced on the engineer front or just enjoy lying to their customers and providing a poor sub-standard service.
I am in a Virgin Over Utilised Area - F003320128 - Ongoing faulty unreliable service from Virgin Media since July 2015
Merged your threads. It takes the forum team between 1-2 weeks to reply to a thread currently, no reason to make another.
No VM employee will tell you to leave their services, it's what pays them.
However with over utilization, if you have decent other options then take them, review dates come and go. You can also use the upcoming price increase as a way to leave penalty free (by quoting the price increase as the reason for leaving) if you are not already out of contract.
~~~~~~~~~~~~~~~~~~~~~~~~~ All posts made are personal opinions as I do not work for VirginMedia. Kudo's a post if you find it useful and want to say thanks Mark a post as a helpful answer if it answers your question