Just moved from a 153 Mb service to a 200mb Service (???) had to swap from super hub to SH3.
The original SH worked fine getting 1round 18 Megabytes per second from steam, Im now getting around 2, can I put my SH back in and go back to the 153 Mb I had originally or I just bin Virgin and go to BT?
Thanks for taking the time to post back on the community.
I've managed to locate your account and can see a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003603775 and with a review date of 11th January.
I know this is frustrating to say the least and I am sorry for the delay and inconvenience caused.
One of my colleagues will be in touch shortly with more information in regards to this issue.
I have been given a credit which is fine but still getting around 5% of what is being offered, the "up to" shouldn't be something you can hide behind and if that is the case I should be able to offer you "up to" the price you want for a service which is bears absolutely no resemblance of the service I am supposed to be on.
If you have a problem then this should be taken into account, the rolling credit is around 30% of the bill, in fairness it should be 90% of the bill based on the proportion of what I am receiving.
I moved my TV to sky due to an price increase even though the TiVo box I had was unbelievably slow to the point of being unusable and at this moment in time Im seeing no reason to move back
Sky Q is quick, responsive and far far cheaper than I was paying for the XL package I had through VM
I have a basic fibre circuit which was installed by my employers who are a telecoms company, I get around 2-3 times what I get from my 200Mb VM circuit so based on my experiences so far, without a doubt I should have gone to BT.
bear in mind that the January date is a REVIEW DATE only not a fix date. Phone staff scripts tell them its a fix date but it is not one.
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