Keeps on dropping down to 1 to 2 Mbps then back upto around 50Mbps, my connection is 150Mbps but only ever got to around 75Mbps once every month or so, this superhub 2ac hub is dreadfull, not fit for purpose and down right dirty from Virgin Media for charging for 150Mbps when they know I just can't get that with this crappy superhub.
Give your 100+ users a 3 that will give them the bandwidth that they are paying for.
Same thing happened to me. I was told I was upgraded to 150 and my speeds dropped to 25mbps to 50mbps at most. I posted a complaint on here and they've finally gone back to 100mbps on off peak hours (that's still not 150mbps). I think they just oversell the service and throttle people hoping they won't notice.
The only reason I have put up with it so long is the upload speed is fine and gives me 10Mbps that is more re I will get with anyone else, what they need to do is 100Mbps and upload of 20Mbps, double that for the top price and half for the lowest price. Seems these ISPs are blinded with download download, well just crippling the hole thing, throttle that part back down and increase upload for better cloud access.
Thanks for the information provided and I'm very sorry to hear about the issues with your connection.
I've located your account and I am unable to detect any faults with either the equipment or network segment.
As mentioned by Kippies, there doesn't seem to be a lot more that we can suggest in regards to this one.
Please try and refrain from making duplicate posts also, as this could potentially cause delay in us getting back to you.
If you'd like to discuss your connection further, feel free to get back to me on here, or you can call our team on 150 free from any Virgin landline or 0345 454 1111 on any other line.
Alternatively, you can chat to our online team via: [Contact us].
I have managed to get it back up to 123+-Mbps now, looked at the power levels and removed the 3 dB attenuator and 8 dB equaliser and that seemed to got me from 31Mbps to 123Mbps upload still fine at around 10Mbps.