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dinoderek
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Message 1 of 7
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10mbps download speed on vivid200

Disclaimer: on wi-fi. Wifi conn speed is 866mbps, ping to router 2ms, consistently, so I could not be bothered to dig out a cable

Modem rebooted, Virgin own diagnostics OK.

http://beta.speedtest.net/result/6078247882
http://beta.speedtest.net/result/6078264588

http://beta.speedtest.net/result/6078226076
http://beta.speedtest.net/result/6078228284
http://beta.speedtest.net/result/6078236212

In Putney area. Anyone has the same crappy speed?

 

 

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dinoderek
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Message 2 of 7
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Re: 10mbps download speed on vivid200

And just as an update, getting 200mbps this morning on the same Wi-Fi. Congestion? A Temporary problem? Time to switch back to fiber where I never had similar issues? Anyone from Virgin?

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dinoderek
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Re: 10mbps download speed on vivid200

And after a chat with Virgin Media I found out the following:

There is a Fault in my area (that is not visible or trackable by me) called F004833913. Some users are affected

The Fault will be resolved by end of April

They might refund me some money, but won't tell me how much and won't tell me by which criteria they will decide how much to refund. I'll find out at the end of the month in the bill.

So basically I'm stuck with crappy internet at the only time I care (the evening) for the next two months and I will keep paying for 200mbps. If Virgin feels generous I might get back some money. Sounds like a pretty bad deal to me.

I guess my only hope is that this thing affects people randomly, and maybe tonight I'm going to be lucky...

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dinoderek
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Re: 10mbps download speed on vivid200

Still tracking my woes for posterity (i.e. Virgin when I call them to get my money back)

Another evening at 10mbps!

http://www.speedtest.net/my-result/6080910311

http://www.speedtest.net/my-result/6080925982

 

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dinoderek
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Message 5 of 7
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Re: 10mbps download speed on vivid200

80 mbps on Sunday morning... really can't see the point of paying 55 pounds a month...

http://www.speedtest.net/my-result/6084897741

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pcov76
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Re: 10mbps download speed on vivid200

Agreed. I was going to go from BT to VM but stopped to stay on Infinity.
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dinoderek
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Message 7 of 7
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Re: 10mbps download speed on vivid200

Unfortunately Infinity kept dropping for me...

Still better than this though... 6mbps tonight http://www.speedtest.net/my-result/6085937845

Anyway called Virgin, which confirmed they have a fault (which does not show on my account), confirmed a vague 29th of April date, and told me that I will be getting 10 GBP off my bill, non negotiabile, until they fix the fault.

On the bright side I can cancel my contract at any time with no penalty given that they are so far away from the contractual speed. Which is great

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