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hayleyt23
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10mbps and 200 ping online gaming useless from 7pm-11.30pm area 12 erdington

 

  
  
  
  
  
  

10mbps and 200 ping online gaming useless from 7pm-11.30pm area 12 Erdington

pretty much as title says started a week ago and is now happening every night

phoned virgin twice now and receive same useless script.

 

seems ok any other time but I'm not using it any other time as I'm at work, so I'm paying for 150mb vivid and getting this every night?

WHAT IS THE PROBLEM VIRGIN? it doesn't look like I'm the only one either

 fyi using ethernet cable not wifi

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)267000000235000000243000000251000000259000000275000000283000000291000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID51234678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)6.156.086.366.286.366.076.226.08
RxMER (dB)37.0937.3637.6437.6437.9437.0937.0937.09
Pre RS Errors2532370124593077254212661861612
Post RS Errors2253228722752975254012611854597

 

Upstream   US-1 US-2 US-3 US-4

Channel Type2.0N/AN/A2.0
Channel ID18N/AN/A19
Frequency (Hz)31000000N/AN/A24400000
Ranging StatusSuccessOtherOtherSuccess
Modulation16QAMN/AN/A16QAM
Symbol Rate (Sym/sec)5120000N/AN/A5120000
Mini-Slot Size4N/AN/A4
Power Level (dBmV)45.25N/AN/A44.25
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000

 

Upstream Burst   Req
(1) Init Maint
(3) Per Maint
(4) Adv Short
(9) Adv Long
(10) Adv UGS
(11)

Modulation TypeQPSKQPSKQPSK16QAM16QAM16QAM
Differential EncodingOFFOFFOFFOFFOFFOFF
Preamble Length5638438496104104
Preamble Value Offset39666102810281028
FEC Error Correction (T)000688
FEC Codeword Information Bytes (K)163434150236236
Maximum Burst Size000300
Guard Time Size84848888
Last Codeword LengthFixedFixedFixedShortenedShortenedShortened
Scrambler On/OffONONONONONON

 

General Configuration

Network AccessAllowed
Maximum Number of CPEs1
Baseline PrivacyEnabled
DOCSIS ModeEuroDOCSIS 3.0
Config File 

Primary Downstream Service Flow

SFID18741
Max Traffic Rate172500000 bps
Max Traffic Burst42600 bytes
Min Traffic Rate0 bps

Primary Upstream Service Flow

SFID10873
Max Traffic Rate10500000 bps
Max Traffic Burst16320 bytes
Min Traffic Rate0 bps
Max Concatenated Burst16320 bytes
Scheduling TypeBest Effort

 

Cable Modem Status Item Status Comments

Acquired Downstream Channel (Hz)267000000Locked
Ranged Upstream Channel (Hz)31000000Success
Provisioning StateOKOperational

 

Information

Cable ModemEuroDOCSIS 3.0 Compliant
Serial Number3BW444WM0FEE6
Boot Code VersionPSPU-Boot 1.0.20.1356
Software VersionV1.01.31
Hardware Version3.11
CA KeyInstalled
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hayleyt23
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Re: 10mbps and 200 ping online gaming useless from 7pm-11.30pm area 12 erdington

verticality_coop0003.jpgverticality_coop0004.jpgverticality_coop0006.jpg

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hayleyt23
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Re: 10mbps and 200 ping online gaming useless from 7pm-11.30pm area 12 erdington

nice to get a reply from virgin about it........NOT

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Forum Team
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Re: 10mbps and 200 ping online gaming useless from 7pm-11.30pm area 12 erdington

Hello hayleyt23

 

Welcome to our forum, I am sorry you have been having problems with slow speed we will do our best to help. 

To be honest I fully expected to see high area traffic but am pleasantly surprised to see it is quite low so I wonder if something else is going on. You mentioned that you were wired when carrying out the speed tests but perhaps something was using up bandwidth in the background. If you are still having a problem would it be possible to try a couple of devices with the hub in modem only mode Enabling and disabling modem mode on your Virgin Media router using www.speedtest.net leaving the default server.

 

Thanks so much

Nicola

Virgin Media Forum Team
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