10kb upload (SM6, Surrey) and 11 days to get an engineer..
12-03-201718:52 - edited 12-03-201719:03
Our internet had suddenly got really bad, with upload speeds < 10k, on calling support the guy did some stuff, asked me to reboot it, then said it had a bad SNR and would an engineer.. Which is fine, but then he told me it would be 10 days.
Is this normal?
Can anybody recommend a way to get this expedited?
Or what can I do myself?
My partner works from home, so at present I'm getting it in the ear, as Virgin was my idea
Downstream is about 2.9dBmV with and SNR or around 38-40dB.. Our upload power level is 44dBmV, but I can't see an SNR stat for this.
Re: 10kb upload (SM1, Surrey) and 11 days to get an engineer..
12-03-201719:12 - edited 12-03-201719:13
The issue isn't something has gone wrong - its the delay with engineers. If this was a BT line, they would have to fix it with 24-48hrs. Additionally, I could pay for enhanced support to get a 6 hour fix..