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tonycluedo
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100mb speed reduced to 10mb when I use VPN

Hi

Last week I upgraded to 100MB connection and a Superhub 3. I am pleased to say that the new upgrade is delivering good speeds of 100MB. However, when I log in to my VPN (minutes later), the speed reduces to 10MB. 

Previously, I had a 70MB connection and a Superhub 2, I haven't speed tested it recently but I am sure it was much better than 10MB. I say this as I never had any problems making Voice over internet calls. Since the change, the calls keep cutting out and getting delayed.

Any ideas to fix this?

Thanks

 

 

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Synthetic
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Re: 100mb speed reduced to 10mb when I use VPN

99% sure this will be an issue with the VPN, if the speeds are fast without it and that's the only thing that's changed

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tonycluedo
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Re: 100mb speed reduced to 10mb when I use VPN

Thanks for replying. It is a company (work) VPN, does that mean I need to contact work IT to see if it can be improved?

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Forum Team
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Re: 100mb speed reduced to 10mb when I use VPN

Hey tonycluedo,

 

Thanks for your post Smiley Very Happy

 

Great to hear that you're getting fast speeds since your upgrade!

 

As for your VPN, we might need to apply some port forwarding rules. If you ask your IT support what ports they use, we can talk you through getting port forwarding set-up.

 

I hope this helps,

Take care.

Heather_J

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