I'm sorry to hear speeds are poor during peak times.
I've looked into this and can see you're affected by outage F003353632 for high utilisation. This will cause slow speeds, particularly during peak times I'm afraid. This is up for review next on 18/02/2015, I've added a note to your account, give us a call on 150 free from a VM land line, or on 0345 454 1111 for a loss of service credit.
In the mean time give us a bump for an update at any time.
Thanks for the bump, the fault is still on course with a review date of 18/02/2015. I can't see the work scheduled just yet, but keep checking in and we'll let you know more as soon as we have the info.
I do not think this is the answer we are looking for as a paying customer.
No you do not know it is frustrating as it is not happening to you. E do not see adverts on tv or publications saying join Virgin and "join today and enjoy the buffering experience".
Many of us have waited for over two years due to the nature of high utilisation or better known by us customers as taking too many customers on as sales are greedy and sod existing customers.
We need a fix not a patronising come back and CHECK for updates.
Note to Virgin top brass:- We (aka the customer) pay each month an amount of money that keeps you well paid with expense accounts nice warm offices and pension. Your poor customer service team earn there money taking complaints from angry customers.
Stop selling broadband, fix the problem or simply leave the company because if not your customers are doing and will do.