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Jsincla
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100 Mbps not at 5

Noticed a slowing down in last week and eventually got round to reboot etc - hard wired getting 5 not 100.

How do I get this diagnosed?

Thanks.
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Superuser
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Re: 100 Mbps not at 5

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.



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Superuser
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Re: 100 Mbps not at 5

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


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Jsincla
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Message 3 of 9
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Re: 100 Mbps not at 5

IMG_4239.jpgIMG_4240.jpgIMG_4241.jpgMany thanks

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Superuser
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Re: 100 Mbps not at 5

Ouch

Those power levels (downstream) are WAYYY... off.

Ive flagged for staff if they stay like that you'll need an engineer out.

 


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Forum Team
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Re: 100 Mbps not at 5

Hi there Jsincla,

 

Welcome to the community and thanks for posting.

 

Sorry to read that you are experiencing slow broadband speeds. I know how frustrating this can be.

 

As Kippies mentioned there is an issue with the downstream power levels with them being too high. For this I can arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) requesting some details.

 

There is also a high peak time traffic fault in your area which is causing slow speeds. The reference number is F003395649 and with a review date of 14th December.

 

Hope to hear from you soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


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Jsincla
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Engineer Visited - Attenuation sorted but speed still disastrously slow

Had an engineer visit as Downstream power was too high. Attenuator put on the modem. Speed is still a complete disaster at anything close to 'peak' times. Get 50-60 Mbps at about 6am, otherwise it's maximum 4Mbps. What on earth is going on?

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Superuser
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Re: Engineer Visited - Attenuation sorted but speed still disastrously slow

<edit>

Ive merged this with your original thread

 


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Superuser
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Re: Engineer Visited - Attenuation sorted but speed still disastrously slow

So now we have it all in the one place.

Basically, see the response above. Although your connection is now more optimal and can receive better speeds, it wont during peak hours as your network segment is suffering from overutilisation...

 14th of December is a review date, not a fix date.

Might be time to start looking at other ISP's

 


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thelion
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Re: Engineer Visited - Attenuation sorted but speed still disastrously slow

Overutilisation virgin speak for we know you will get slow broadband in the evening but we will continue to sell so it will get even more overutilised and on and on 

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