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r0nnieb
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Message 1 of 405
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1-2mbps download 12mbps upload (area 12 / 152mb broadband)

download speed through the floor, pings are constantly good.

downstream channels

Locked 22 307000000 Hz 256 QAM 8.4 dBmV 37.6 dB 332 282
Locked 17 267000000 Hz 256 QAM 9.5 dBmV 37.9 dB 581 288
Locked 18 275000000 Hz 256 QAM 9.2 dBmV 37.6 dB 322 303
Locked 19 283000000 Hz 256 QAM 8.9 dBmV 37.4 dB 285 282
Locked 20 291000000 Hz 256 QAM 9.0 dBmV 37.6 dB 311 311
Locked 21 299000000 Hz 256 QAM 8.6 dBmV 37.6 dB 314 312
Locked 23 315000000 Hz 256 QAM 8.6 dBmV 37.9 dB 302 295
Locked 24 323000000 Hz 256 QAM 8.6 dBmV 37.9 dB 294 277

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josh0121
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Message 2 of 405
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Re: 1-2mbps download 12mbps upload (area 12 / 152mb broadband)

Same issue And area 12. on phone to virgin now. 

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apb27
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Message 3 of 405
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Re: 1-2mbps download 12mbps upload (area 12 / 152mb broadband)

area 12 has slowed to a crawl, try speed test on any server aside from the virgin hosted ones as they are useless. got speeds of less than 1mb.

something has gone awry for sure

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pjcnet
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Message 4 of 405
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Re: 1-2mbps download 12mbps upload (area 12 / 152mb broadband)

Same issue in area 12, Virgin still denying a problem in the area, like talking to a brick wall, insisting I wait until Tuesday to replace my router even though my neighbour has exactly the same fault.

Update: Please call VM! Spoke to VM again, if people experiencing the fault could call them it will get the problem flagged and they will get more information so it can be fixed, the problem is a lot of people aren't calling, like my neighbour for instance, he only uses the Internet occasionally and for him 2 megabits is fine, he said he thought it was slow, but he wasn't really even bothered, ran a speedtest and he has exactly the same fault, with a normal 12 megabit upload speed, same as myself. So if people here could contact VM it would be helpful for all of us. Thank you!

Update 2: Speed increased from around 2 meg to around 6 meg on my 200 meg broadband (I usually get 200 meg too), this is almost certainly because it's getting late and less people are using the impaired internet, not because the problem is being resolved. It will probably get better still into the early hours and then will die again at busier times unless it's fixed.

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pjcnet
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Message 5 of 405
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Re: 1-2mbps download 12mbps upload (area 12 / 152mb broadband)

Update 3: Speed gradually increased from 2 meg to 6 meg to 20 meg and now 100 meg now it's 3.30am in the morning. This isn't just an overload issue however as was getting speeds of 200 meg constantly 24/7 a couple of days ago. Will most likely get a speed of 1 meg again tomorrow, still need as many people to call VM to report it as possible so they will treat it as an area fault which it is and also so they can collect information.
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r0nnieb
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Message 6 of 405
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Re: 1-2mbps download 12mbps upload (area 12 / 152mb broadband)

Re-tested results at 06:25 and now it's back to 152 wireless / 160 wired

Agreed on awareness, will jump on to support chat this morning to get something logged!

Also checked downstream channel information and it's exactly the same as my op
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dwu
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Message 7 of 405
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Re: 1-2mbps download 12mbps upload (area 12 / 152mb broadband)

Same area here, same problem. Should be on 200Mbps, getting on average about 2Mbps; often slower than 0.5Mbps, rarely higher than 4Mbps. I somehow managed to get up to 90Mbps for about 20 minutes at about 10:30 last night, but it's been back down to near useless speeds since.

It all started on Tuesday morning. VM were doing some "improvement and upgrade" work in the area. Only they didn't really improve anything - they just made it worse than it's ever been.

I made a thread about it 2 days ago that nobody has replied to yet.

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pjcnet
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Message 8 of 405
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Re: 1-2mbps download 12mbps upload (area 12 / 152mb broadband)

Actually got up to 200 megabits at around 6am, but starting to getting slower again at 60 megabits now on Area 12, expecting this to get worse until it's around 2 megabit again later. It's not fixed (this isn't just normal overloading as it was find and this happened suddenly).

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r0nnieb
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Message 9 of 405
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Re: 1-2mbps download 12mbps upload (area 12 / 152mb broadband)

confirmed with me also,

test 1 62mbps

test2 30mbps

test3 48mbps

test4 23mbps

At this rate you may as well downgrade your package to save money Smiley Happy 

Though i am considering getting a super fast ADSL line in the house and downgrading my virgin broadband package so for the same price i'll have nearly the same bandwidth but with resilience. 

 

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apb27
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Message 10 of 405
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Re: 1-2mbps download 12mbps upload (area 12 / 152mb broadband)

Looking around on twitter something is definitely up in Area 12 but no faults show on service status page.

Speed is still awful

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