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Shutuplegs
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1-2mb/s internet speed, every evening. Supposed to be 50.

Every evening, for months and months, my speed drops to 2-3mbs a second. It's unbearable. 

It's supposed to be 50.

Tonight it's a measley 1mbs.

VM sent me a new Superhub, and still that hasn't resolved the problem. 

What can I do? 

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Forum Team
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Re: 1-2mb/s internet speed, every evening. Supposed to be 50.

Hello Shutuplegs,

 

Welcome to the community and I'm very sorry to hear you're experiencing slow speeds.

 

I have located your account and I can see that upgrades are underway in your area to support the increased demand for our services and once they have been complete the issues with slow speeds and intermittent services should be resolved.

 

I'm very sorry for the inconvenience this is causing and someone will be in touch soon to discuss credit options.

 

Kind regards

Rose
Forum Team


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