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RS_52
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1-2 Mbps Download Speed in Bristol

150 Mbps service and up until a few days ago had an average of 30-40 mbps but not anymore. I've tried resetting the Superhub (in modem mode) and the router, but no luck. Any ideas what else I can try?

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Re: 1-2 Mbps Download Speed in Bristol

Evening RS_52,

 

Welcome to the community and thanks for posting.

 

Sorry to read that you are having issues with your broadband speeds. I know how frustrating this can be.

 

When I checked your connection, I noticed the downstream power levels are too low at - 9 dBmV and for this I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) requesting some details.

 

Hope to hear from you soon

Sam


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