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Mark120
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04 broadband speed

Hello, I have been having problems with speed during peak hours since having my internet installed in December. I get around 10-15mb of my 100mb tariff. Virgin media have told me that it is a utilisation issue but no mention of a fix time they just said phone back next month if it's still the same, is it just an issue that will never be fixed ?
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Re: 04 broadband speed

Hi Mark120,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004290794). Our technicians are working to get this resolved and have set a review date of 5th April 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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